DISCORD

Your place to talk.

Project Overview

Designing a calendar feature for Discord.

Deliverables

Discord with a new feature.

Role

UX/UI Designer

Timeline

4 Weeks

INTRODUCTION

Discord is a voice, video, and text communication service used by over a hundred million people to hang out and talk with their friends and communities. It was originally created for people who loved to play games, but these passionate people realized it could be enjoyed for more purposes.

Today, Discord is used by everyone from local hiking clubs, to art communities, to study groups. It's now where the world talks, hangs out, and builds relationships with their communities and friends.

01 Research

Empathize with users through research and observation

02 Define

Using our data to define our goals and create potential features.

03 Design

Creating a brand identity and bringing our work to life.

04 Test

Follow ups and updates.

01 RESEARCH

Let me preface by saying that I’m a fan of a Discord. I use it on a daily basis to hangout with friends, play games together, watch movies, etc. It has really come in clutch recently with COVID and everyone has been doing these small gatherings online. However, it’s become difficult to keep track of all the invites and events that are being held. I’m usually bombarded with server pings or text messages reminding me that XYZ event is happening.

I became curious to know if this was a problem for others as well. I started to look for third party apps and Discord bots that can integrate a calendar feature. Funny enough I stumbled upon Discord’s support page and this is what I found:

Followed by:

This was just a small taste of what was on the forum post. There were 114 more comments and as you can guess, they’re all asking for a calendar feature. This is a two year old post and there are still new comments rolling in every month or so.

I realize this was a great opportunity for a capstone project and so I followed this up with some market research and user interviews.

MARKET RESEARCH

- Discord was originally created for people who loved to play games, but these passionate people realized it could be enjoyed for more purposes. Growth of other uses on the platform began to skyrocket. Today, Discord is used by everyone from local hiking clubs, to art communities, to study groups. Discord has garnered 100 million monthly active users with people talking for upwards of 4 hours per day on the platform.

- Although the impact of VoIP services in the business world is evident through advanced communications, its global market size also helps show its effect. In 2020 alone, the VoIP market was $82,560,000 and is expecting to reach $102,480,000 by the end of 2026.

- Slack includes thousands of integrations with the very best productivity and work apps such as Trello, Droplr, Office 365, Zoom, Google Calendar, and G Suite.

- Its valuation increase by 75% between 2018 and 2020, as Discord tried to make its app more competitive with Slack and Microsoft Teams.

USER INTERVIEWS

The user interviews I conducted reiterated the same desire for a calendar feature found on the Discord support forums. All 8 respondants said they use Discord on a daily basis and 7 of them said the servers they’re apart of hold viewing parties, giveaways, updates, and events. When asked how they keep track of these things, answered varied. Some answers include using Facebook event pages, server pings, announcement channels, Google invite, etc. I created pain points and needs that echoed some of the respondants experiences and comments.

Needs:

- To be able to create and join events
- Balance my time with different groups
- Organize a community

Pain points:

- Using a third party program to organize an event
- Getting spammed with pings
- Events getting buried in another channel

USER PERSONA

From all the research we gathered, I created Andy. He’s basically the cumulation of all of the users in the Discord support forum with a sprinkle of personality. All design decisions going forward were based around Andy and his needs.

02 IDEATE

Since Discord is an existing application, we skipped the roadmap and sitemap, and dove straight into our task flow and user flow

TASK FLOW

We created two separate flows. One for creating an event and one for joining.

USER FLOW

I created a scenario for Andy, our persona. Andy can either create or join an event. Joining an event is a more simpler flow, while creating one was a bit more extensive due to the customization and the ability to personalize said event. Creating this user flow helped me understand how a user might make certain decision based on specific scenarios.

04 DESIGN

UI KIT

Since this is an existing application, I used the Discord’s branding colors and fonts for the new feature design. The UI kit included new and existing components to support the new feature.

PROTOTYPE

05 TEST

USABILITY TESTING

6 participants were asked to walk through the prototype. I asked each participant to complete two different tasks. One was to create an event with limited attendance and the other was to join an event. I chose these tasks and scenarios because of some of the comments and suggestions left by users on the support forum. I then proceeded to observe each respondents behavior and took notes as they navigated the prototype.

Takeaways:

- All participants were able to complete the tasks with almost no confusion.
- All participants liked the idea of having a calendar function for Discord.
- Two participants mentioned the awkward sizing/look of the event tile/boxes.
- One participant mentioned that the server calendar icon should be changed.
- One participant mentioned that the create button on the personal calendar might not be needed since users can just click on the date.

FINAL PRODUCT

Create an event:

Join an event:

REFLECTIONS

I enjoyed working on this project because Discord is an app that I use on a daily basis and a schedule feature was something that I personally wanted. The support forums showed me that I was not alone in this. I find it quite surprising that Discord hasn’t implemented a calendar feature despite the community asking for it two years ago. This is especially weird because they’ve changed their target audience from gamers to everyone.

I believed I achieved all of what I set out to do. The object of this exercise wasn’t to create an entirely new product but to add a feature to an existing one. The cherry on top was that it was a product that I consistently use. The next step is to get hired at Discord.

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